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Good evening! My name is Amanda Maffei here with the Sony Support team. We're very sorry to hear that you're having issues with your camera. I would recommend contacting our Technical support team to see if they can provide you with any troubleshooting steps. Please call: Priority Service: 239-768-7547 Hours:
■Mon-Fri 8:00am-12:00am (Midnight) ET
■Sat-Sun 9:00am-8:00pm ET
We do hope this helps, and they can help you get this issue resolved. Thanks! =)
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