Because my classmates were able to get the license file using the same method - so i assume there there is a problem with the way that my computer is configured - i.e. perhaps there is something blocking the installer from passing critical information to internet explorer (the browser they insist on invoking) and also the mentor site is subscription only. Sorry if its a bother, my professor is stumped, the IT department is stumped im frustrated, and using whatever resources i can find to solve this problem. i've spent like 12 hours just trying to get started so, any ideas are great