The batteries are connected correctly?
Battery voltage to neutral?
What is written in the log?
Battery voltage (V)
Battery current (A)
Battery temperature (°C)
Remain Time Min.
Battery capacity (%)
Battery boost charging
Battery float charging
Battery disconnected
the battery connected same as the original connection. As per our technical the all voltage parameter was normal range.
I was thinking may be theirs a program or software need to reset the counter like some other UPS brand.