cupoftea
Advanced Member level 6

Hi,
British Customer has presented us with a number of products which comprise
150W Offline SMPS's (240VAC). They don't have a PFC stage in them.
The bias supply has failed in all cases. We simply fix the bias
supply and they work again as new. They have 100's of these failed products,
and they are wanting us to repair them and so they can send them back to customers.
Is this legal?.....because when the customer bought these products the Power Factor laws
didnt exist, so is it legal to repair them and send the repaired ones back to customer?
These products were legal when the customer purchased them.
British Customer has presented us with a number of products which comprise
150W Offline SMPS's (240VAC). They don't have a PFC stage in them.
The bias supply has failed in all cases. We simply fix the bias
supply and they work again as new. They have 100's of these failed products,
and they are wanting us to repair them and so they can send them back to customers.
Is this legal?.....because when the customer bought these products the Power Factor laws
didnt exist, so is it legal to repair them and send the repaired ones back to customer?
These products were legal when the customer purchased them.