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Diagnostics - Index of messages, error codes, and beeps - PC

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64xx system board

Diagnostics - Index of messages, error codes, and beeps - PC
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-4L4TT5



Diagnostics - Index of messages, error codes, and beeps - NetVista 6269, 6578, 6579
Applicable countries and regions

The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with "General checkout" on page 104. See "IBM PC Enhanced Diagnostics error codes" on page 1 when running diagnostics. This index can also be used to help you decide which FRUs to have available when servicing a computer. If you are unable to correct the problem using this index, go to "Undetermined problems" on page 165.

NOTES:

* If you have both an error message and an incorrect audio response, diagnose the error message first.
* If you cannot run the diagnostic tests or you get a diagnostic error code when running a test, but did receive a POST error message, diagnose the POST error message first.
* If you did not receive any error message, look for a description of your error symptoms in the first part of this index.
* Check all power supply voltages before you replace the system board. (See "Power supply" on page 108.)
* Check the hard disk drive jumper settings before you replace a hard disk drive. (See "Hard disk drive jumper settings" on page 126.)



IMPORTANT:

1. Some errors are indicated with a series of beep codes. (See "Beep symptoms" on page 145.)
Type 6568/6569 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST. To enable Beep and memory count and checkpoint code display when a successful POST occurs, do the following:
2.
* Enable Power on Status in setup. (See "Setup Utility program" on page 119.)

3. The processor is a separate FRU from the system board; the processor is not included with the system board FRU.

Beep symptoms
Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the following examples.
Beeps Description
1-2-X

* One beep
* A pause (or break)
* Two beeps
* A pause (or break)
* Any number of breaks

4 Four continuous beeps

Use the following table to diagnose beep symptoms.
Beep Symptom FRU/Action
1-1-3
CMOS read-write error

Run Setup
System Board
1-1-4
ROM BIOS check error System Board
1-2-X
DMA error System Board
1-3-X Memory Module
System Board
1-4-4 Keyboard
System Board
1-4-X
Error detected in first 64 KB of RAM Memory Module
System Board
2-1-1, 2-1-2 Run Setup
System Board
2-1-X
First 64 KB of RAM failed Memory Module
System Board
2-2-2 Video Adapter (if installed)
System Board
2-2-X
First 64 KB of RAM failed Memory Module
System Board
2-3-X Memory Module
System Board
2-4-X Run Setup
Memory Module
System Board
3-1-X
DMA register failed System Board
3-2-4
Keyboard controller failed System Board
Keyboard
3-3-4
Screen initialization failed Video Adapter (if installed)
System Board Display
3-4-1
Screen retrace test detected an error Video Adapter (if installed)
System Board
Display
3-4-2
POST is searching for video ROM Video Adapter (if installed)
System Board
4 Video Adapter (if installed)
System Board
All other beep code sequences System Board
One long and one short beep during POST. Base 640 KB memory error or shadow RAM error Memory Module
System Board
One long beep and two or three short beeps during POST.
(Video error) Video Adapter (if installed)
System Board
Three short beeps during POST See "System board memory" on page 132
System Board
Continuous beep System Board
Repeating short beeps Keyboard stuck key?
Keyboard Cable
System Board

No-beep symptoms

IMPORTANT: Type 6568/6569 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST. To enable Beep and memory count and checkpoint code display when a successful POST occurs, do the following:

* Enable Power on Status in setup. See "Setup Utility program" on page 119.


Symptom/Error FRU/Action
No beep during POST but computer works correctly. System Board
No beep during POST. See "Undetermined problems" on page 165
System Board
Memory Module
Any Adapter or Device
Power Cord
Power Supply

POST error codes
In the following index, X can represent any number.
POST Error Code FRU/Action
000
SCSI Adapter not enabled Verify adapter device and Bus Master fields are enabled in PCI configuration program. See documentation shipped with computer.
02X SCSI Adapter
08X
Check SCSI terminator installation. SCSI Cable
SCSI Terminator
SCSI Device
SCSI Adapter
101
System board interrupt failure System Board
102
System board timer error System Board
106 System Board
110
System board memory parity error Memory Module
System Board
111
I/O channel parity error Reseat adapters
Any adapter
System Board
114
Adapter ROM error Adapter Memory
System Board
129
Internal cache test error Processor
L2 Cache Memory
System Board
151
Real-time clock failure System Board
161
Bad CMOS battery Run Setup
CMOS Backup Battery (see "Safety Information" on page 199)
System Board
162
Configuration mismatch

1. Run Setup and verify Configuration
2. Had a device been added, removed, changed location? If not, suspect that device.
3. Power-on external devices first, then power-on computer
4. CMOS Backup Battery (see "Safety Information" on page 199) System Board
5. System Board

162
And unable to run diagnostics Diskette Drive
System Board
Diskette Drive Cable
163
Clock not updating or invalid time set Time and Date Set?
CMOS Backup Battery (see "Safety Information" on page 199)
System Board
164
POST detected a base memory or extended memory size mismatch error or RIMM socket 3 is populated with a RIMM memory module Run Setup. Check System Summary menu for memory size change. (See "Setup Utility program" on page 119.)
Run the Extended Memory Diagnostic tests
166
Boot Block Check Sum Error Run Flash Recovery using Boot Block. See "Flash recovery boot block jumper" on page 128.
System Board
167
Microprocessor installed that is not supported by the current POST/BIOS Run Setup. Check Stepping level for the BIOS level needed, then perform the flash update.
Processor
168
Alert on LAN error Run Setup. Check to see that Ethernet and Alert on LAN are enabled.
System Board
17X, 18X C2 Security
175 Run Configuration. See "Setup Utility program" on page 119.
System Board
176 Covers were removed from the computer
177
Corrupted Administrator Password System Board
178 System Board
183 Enter the administrator password
184
No RFID Antenna

1. Make sure Asset Care and Asset ID are enabled in Configuration/Setup
2. RFID Antenna
3. System Board

185
Corrupted boot sequence Set configuration and reinstall the boot sequence
186 System Board
187 Clear Administration password
System Board
189 More than three password attempts were made to access the computer
190
Chassis intrusion detector was cleared. This is information only, no action required. If this code does not clear: System Board
1XX
Not listed above System Board
201, 20X
Memory data error Run Enhanced Diag. Memory Test
Memory Module
System Board
225 Unsupported Memory
229
External cache test error L2 Cache Memory
System Board
262
POST detected a base memory or extended memory type error Run Setup. Check System Summary menu for memory. (See "Setup Utility program" on page 119. )
Run the Extended Memory Diagnostic tests.
301 Keyboard
Keyboard Cable
System Board
303
With an 8603 error Mouse
Keyboard
Keyboard Cable
System Board
303
With no 8603 error Keyboard
Keyboard Cable
System Board
3XX Not listed above Keyboard
Keyboard Cable
System Board
5XX Video Adapter (if installed)
System Board
601 Diskette Drive A
Diskette Drive Cable
System Board
602 Bad Diskette?
Verify Diskette and retry
604
And able to run diagnostics

1. Run Setup and verify diskette configuration settings
2. Diskette Drive A/B
3. Diskette Drive Cable
4. System Board

605
POST cannot unlock the diskette drive Diskette Drive
Diskette Drive Cable
System Board
662 Diskette drive configuration error or wrong diskette drive type; run Setup Configuration
6XX Not listed above Diskette Drive
System Board
External Drive Adapter
Diskette Drive Cable
Power Supply
762
Math coprocessor configuration error Run Setup
Processor
System Board
7XX
Not listed above Processor
System Board
962
Parallel port configuration error Run Configuration
Parallel Adapter (if installed)
System Board
9XX Printer
System Board
1047 16-Bit AT Fast SCSI Adapter
107X
Check SCSI terminator installation Check SCSI terminator installation
SCSI Cable
SCSI Terminator
SCSI Device
SCSI Adapter
1101
Serial connector error, possible system board failure Run Enhanced Diagnostics
1101, 1102, 1106, 1108, 1109 System Board
Any Serial Device
1107 Communications Cable
System Board
1102
Card selected feedback error Run Enhanced Diagnostics
1103
Port fails register check Run Enhanced Diagnostics
System Board
1106
Serial option cannot be turned off Run Enhanced Diagnostics
System Board
1107 Serial Device Cable
System Board
1110
Register test failed Run Enhanced Diagnostics
System Board
1116
Interrupt error Run Enhanced Diagnostics
1117
Failed baud rate test Run Enhanced Diagnostics
1162
Serial port configuration error Run Configuration
Serial Adapter (if installed)
System Board
11XX
Not listed above System Board
1201 System Board
Any Serial Device
1202, 1206, 1208, 1209, 12XX Dual Async Adapter/A
System Board
Any Serial Device
1207 Communications Cable
Dual Async Adapter/A
13XX Game Adapter
1402
Printer not ready Information only
1403
No paper error, or interrupt failure Information only
1404
System board timeout failure Run Enhanced Diagnostics
1405
Parallel adapter error Run Enhanced Diagnostics
1406
Presence test error Run Enhanced Diagnostics
14XX
Not listed above. Check printer before replacing system board Printer
System Board
15XX SDLC Adapter
1692
Boot sequence error Run FDISK to ensure at least one active partition is set active
16XX 36/38 Workstation Adapter
1762
Hard disk drive configuration error Run Configuration (See "Setup Utility program" on page 119)
1780 (Disk Drive 0)
1781 (Disk Drive 1)
1782 (Disk Drive 2)
1783 (Disk Drive 3) See "Power supply" on page 108
Hard Disk Drive
System Board
Hard Disk Cable
Power Supply
180X, 188X
PCI configuration or resource error

1. Run Setup and verify PCI/ISA configuration settings.
2. If necessary, set ISA adapters to Not available to allow PCI adapters to properly configure.
3. Remove any suspect ISA adapters.
4. Rerun diagnostics.
5. PCI Adapter

1962
Boot sequence error Possible hard disk drive problem; see "Hard disk drive boot error" on page 120
209X Diskette Drive
Diskette Cable
20XX
Not listed above BSC Adapter
21XX SCSI Device
16-bit AT Fast SCSU adapter
Alternate BSC adapter
2401, 2402
If screen colors change Display
2401, 2402
If screen colors are OK System Board
Display
2409 Display
2410 System Board
Display
2462
Video memory configuration error Check cable connections
Run Setup and verify video configuration settings
Video Memory Modules
Video Adapter (if installed)
System Board
3015, 3040
Check for missing wrap or terminator plug on the adapter Network Attached?
LF Translator
Cable Problem
PC Network Adapter
30XX PC Network Adapter
LF Translator
Cable Problem?
3115, 3140 Network Attached?
LF Translator
Alternate PC Network Adapter
Cable Problem
31XX Alternate PC Network Adapter
LF Translator
Cable Problem
36XX GPIB Adapter
38XX DAC Adapter
4611, 4630 Multiport/2 Interface Board
Multiport/2 Adapter
4612, 4613, 4640, 4641 Memory Module Package
Multiport/2 Adapter
4650 Multiport/2 Interface Cable
46XX
Not listed above Multiport/2 Adapter
Multiport/2 Interface Board
Memory Module
5600 Financial System Controller Adapter
5962
An IDE device (other than hard drive) configuration error Run Configuration
CD-ROM Drive
CD-ROM Adapter
Zip or other ATAPI device
System Board
62XX 1st Store Loop Adapter
Adapter Cable
63XX 2nd Store Loop Adapter
Adapter Cable
64XX Network Adapter
71XX Voice Adapter
74XX Video Adapter (if installed)
76XX Page Printer Adapter
78XX High Speed Adapter
79XX 3117 Adapter
80XX PCMCIA Adapter
84XX Speech Adapter
Speech Control Assy.
8601, 8602 Pointing Device (Mouse)
System Board
8603, 8604 System Board
Pointing Device (Mouse)
86XX
Not listed above Mouse
System Board
89XX PC Music Adapter
MIDI Adapter Unit
91XX Optical Drive
Adapter
96XX SCSI Adapter
Any SCSI Device
System Board
10101, 10102, 10104, 10105, 10106, 10107, 10108, 10109, 10111, 10112, 10113, 10114, 10115, 10116 Have customer verify correct operating system device drivers are installed and operational.
Modem
10103, 10110, 101171 System Board
Data/Fax Modem
10117
Not listed above Check system speaker
Check PSTN cable
External DAA (if installed)
Modem
10118 Run Diagnostics and verify the correct operation of the modem slot
Modem
10119 Diagnostics detected a non-IBM modem
Modem
10120 Check PSTN Cable
External DAA (if installed)
Modem
10132, 10133, 10134, 10135, 10136, 10137, 10138, 10139, 10140, 10141, 10142, 10143, 10144, 10145, 10146, 10147, 10148, 10149, 10150, 10151, 10152 Modem
10153 Data/Fax Modem
System Board
101XX
Not listed above Modem Adapter/A
Data/Fax Modem
System Board
10450, 10451, 10490, 10491, 10492, 10499
Read/write error Run Enhanced Diagnostics
Hard Disk Drive
System Board
10452
Seek test error Run Enhanced Diagnostics
10453
Wrong drive type? Information only
10454
Sector buffer test error Run Enhanced Diagnostics
10455, 10456
Controller error Run Enhanced Diagnostics
10459
Drive diagnostic command error Information only
10461
Drive format error Run Enhanced Diagnostics
10462
Controller seek error Run Enhanced Diagnostics
10464
Hard Drive read error Run Enhanced Diagnostics
10467
Drive non-fatal seek error Run Enhanced Diagnostics
10468
Drive fatal seek error Run Enhanced Diagnostics
10469
Drive soft error count exceeded Run Enhanced Diagnostics
10470, 10471, 10472
Controller wrap error Run Enhanced Diagnostics
10473
Corrupt data. Low level format might be required Information only
10480 Hard Disk Drive (ESDI)
Drive Cable
System Board
10481
ESDI drive D seek error Run Enhanced Diagnostics
10482
Drive select acknowledgment bad Run Enhanced Diagnostics
106X1 Check Configuration
Ethernet Adapter
10635 Power-off computer, wait ten seconds then power-on the computer
Ethernet Adapter
10651, 10660 Check Cables
Ethernet Adapter
106XX
Not listed above Ethernet Adapter
107XX 5.25-inch External Diskette Drive
5.25-inch Diskette Drive Adapter/A
109XX
Check the adapter cables ActionMedia Adapter/A
System Board
112XX
This adapter does not have cache SCSI Adapter
Any SCSI Device
System Board
119XX 3119 Adapter
121XX Modem Adapter
Any Serial Device
System Board
136XX ISDN Primary Rate Adapter
System Board
137XX System Board
141XX Realtime Interface Coprocessor Portmaster Adapter/A
143XX Japanese Display Adapter
System Board
14710, 14711 System Board Video Adapter
Adapter Video Memory
148XX Video Adapter
14901, 14902, 1491X, 14922 Video Adapter (if installed)
System Board
Display (any type)
14932 External Display
Video Adapter
161XX FaxConcentrator Adapter
164XX 120 MB Internal Tape Drive
Diskette Cable
System Board
16500 6157 Tape Attachment
Adapter
16520, 16540 6157 Streaming Tape Drive
6157 Tape Attachment Adapter
166XX, 167XX Token Ring Adapter
System Board
18001 to 18029 Wizard Adapter
Wizard Adapter Memory
18031 to 18039 Wizard Adapter Cable
185XXXX DBCS Japanese Display Adapter/A
System Board
20001 to 20003 Image Adapter/A Image-I Adapter/A
Memory Module DRAM, VRAM
20004 Memory Module DRAM, VRAM
Image Adapter/A Image-I Adapter/A
20005 to 20010 Image Adapter/A Image-I Adapter/A
Memory Module DRAM, VRAM
200XX
Not listed above Image Adapter/A
Image-I Adapter/A
Memory Module DRAM, VRAM
System Board
20101 to 20103 Printer/Scanner Option
Image Adapter/A
Memory Module DRAM, VRAM
20104 Memory Module DRAM, VRAM
Printer/Scanner Option
Image Adapter/A
20105 to 20110 Printer/Scanner Option
Image Adapter/A
Memory Module DRAM, VRAM
Image Adapter/A Memory Test failure indicated by graphic of adapter Replace memory module (shown in graphic)
206XX SCSI-2 Adapter
Any SCSI Device
System Board
208XX
Verify there are no duplicate SCSI ID settings on the same bus. Any SCSI Device

210XXXX
Internal bus, size unknown
210XXX1
External bus, size unknown
SCSI Hard Disk Drive
SCSI Adapter or System Board
SCSI Cable
SCSI ID Switch (on some models)
Tape Drive amber LED remains on Tape Drive
SCSI Cable (internal)
SCSI Adapter or System Board
Tape Drive green "in use" LED fails to come on Tape Drive
SCSI Adapter or System Board
SCSI Cable (internal)
SCSI Cable (external)
Tape automatically ejected from drive Tape Cassette Drive
SCSI ID on rotary switch does not match SCSI ID set in configuration. Verify drive switches inside cover are set to zero Rotary Switch Circuit Board
Circuit Board Cable
Tape Drive
Tape sticks or breaks in drive. Verify that the tapes used meet ANSI standard X3B5 Tape Cassette
212XX SCSI Printer
Printer Cable
213XX SCSI Processor
214XX WORM Drive
215XXXC, 215XXXD, 215XXXE, 215XXXU
If an external device, and power-on LED is off, check external voltages

1. CD-ROM Drive I
2. CD-ROM Drive II
Enhanced CD-ROM Drive II
Any CD-ROM Drive
3. SCSI Cable
4. SCSI Adapter or System Board

216XX Scanner
217XX
If an external device, and power-on LED is off, check external voltages
Rewritable Optical Drive
SCSI Adapter or System Board
SCSI Cable
218XX
Check for multi CD tray or jukebox Changer
219XX SCSI Communications Device
24201Y0, 24210Y0
Be sure wrap plug is attached ISDN/2 Adapter
ISDN/2 Wrap Plug
ISDN/2 Communications Cable
273XX 1 Mbps Micro Channel
Infrared LAN Adapter
27501, 27503, 27506, 27507 ServerGuard Adapter
System Board
27509 Remove redundant adapters, run Auto Configuration program, then retest.
27512 WMSELF.DGS diagnostics file is missing
WMSELF.DGS diagnostics file is incorrect
27535 3V Lithium Backup Battery
ServerGuard Adapter
27554 Internal Temperature out of range
ServerGuard Adapter
27555, 27556 ServerGuard Adapter
Power Supply
27557 7.2V NiCad Main Battery Pack
ServerGuard Adapter
27558, 27559, 27560, 27561 PCMCIA Type II Modem
ServerGuard Adapter
27562 External Power Control not connected
External Power Control
ServerGuard Adapter
27563, 27564 External Power Control
ServerGuard Adapter
275XX Update Diagnostic Software
27801 to 27879 Personal Dictation System
Adapter
System Board
27880 to 27889 External FRU (Speaker, Microphone)
999030X
Hard disk reset failure Possible hard disk drive problem; see "Hard disk drive boot error" on page 120

Miscellaneous error messages
Message/Symptom FRU/Action
CMOS Backup Battery inaccurate CMOS Backup Battery (see "Safety Information" on page 199 )
System Board
Changing colors Display
Computer will not power-off. See "Power supply" on page 108. Power Switch
System Board
Computer will not RPL from server

1. Ensure that network is in startup sequence as first device or first device after diskette
2. Ensure that network adapter is enabled for RPL
3. Network adapter (Advise network administrator of new MAC address)

Computer will not Wake On LAN

1. Check power supply and signal cable connections to network adapter
2. Ensure Wake On LAN feature is enabled in Setup/Configuration (see "Setup Utility program" on page 119)
3. Ensure network administrator is using correct MAC address
4. Ensure no interrupt or I/O address conflicts
5. Network adapter (advise network administrator of new MAC address)

Dead computer. See "Power supply" on page 108. Power Supply
System Board
Diskette drive in-use light remains on or does not light when drive is active. Diskette Drive
System Board
Diskette Drive Cable
Flashing cursor with an otherwise blank display. System Board
Primary Hard Disk Drive
Hard Disk Drive Cable
Incorrect memory size during POST Run the Memory tests
Memory Module
System Board
"Insert a Diskette" icon appears with a known-good diagnostics diskette in the first 3.5-inch diskette drive. System Board
Diskette Drive Cable
Network Adapter
Intensity or color varies from left to right of characters and color bars Display
System Board
No power or fan not running See "Power supply" on page 108
Non-system disk or disk error-type message with a known-good diagnostic diskette. Diskette Drive
System Board
Diskette Drive Cable
Other display symptoms not listed above (including blank or illegible display) See "Display" on page 109
System Board
Display
Power-on indicator or hard disk drive in-use light not on, but computer works correctly Power Supply
System Board
LED Cables
Printer problems See "Printer" on page 107
Program loads from the hard disk with a known-good diagnostics diskette in the first 3.5-inch diskette drive Run Setup
Diskette Drive
Diskette Drive Cable
System Board
Power Supply
RPL computer cannot access programs from its own hard disk.

1. If network administrator is using LCCM Hybrid RPL, check startup sequence:
1. First device - network
2. Second device - hard disk
2. Hard disk drive

RPL computer does not RPL from server

1. Check startup sequence
2. Check the network adapter LED status

Serial or parallel port device failure (system board port) External Device Self-Test OK?
External Device
Cable
System Board
Serial or parallel port device failure (adapter port) External Device Self-Test OK?
External Device
Cable
Alternate Adapter
System Board
Some or all keys on the keyboard do not work Keyboard
Keyboard Cable
System Board
 

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