Worst customer support ever. I have been complaining about my laptop to Dell over emails and web portal since 8th Oct 2021. There has been no resolution of the issue for the malfunctioning laptop. The customer care representative knows that its a faulty device which they need to attend to and replace the Laptop but their focus is just to keep on installing drivers. Finally they replaced touch pad and technician asked me to sign digitally over his phone and I have done it as touch pad is replaced but dell customer care representative says that technician given feedback as laptop is working after changing the touch pad but its not working technician itself told to me to get replace the laptop as it is 15 days old, but cusotmer care representatives they keep on saying that they have a call scheduled; however, there is no seriousness towards the matter. there is no escalation matrix on the web. High disregard for users.