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I'm not sure if you are aware of this or not, but what *should* happen and what *does* happen are often *worlds* apart.
In my particular case (I have no idea in regard to what the situation is of the original poster) I've got two issues at play.
#1 I'm coming in *after* the fact...
#2...
For your amusement .... this is the most recent, after escalation (it has been going around in circles - don't ask for the full support trail ... you would want to take to your left temple with a power drill otherwise).
---> CUT HERE <---
---> END CUT <---
Their support is trying ... ...
I'm going to shoot you down on this one.
I've just been through the *misery* of dealing with Lattice and their support in trying to get hold of ispDESIGN and ispDesignEXPERT which are required to support some really old devices.
Three weeks on and all they have been able to come up with is...
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