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palesha
Joined: 16 Apr 2001
Posts: 150
Helped: 5
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 06 Jul 2003 9:54 N*rt*n AntiVirus install problem |
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I hv winxp pro sp1 upgraded. I tried to install norton antivirus from sysemworks 2003 CD. It installs full but after intstallation giving error. It states that there is internal error. Anybody got similar prolem? Guide me.
MP
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gabby
Joined: 18 Mar 2002
Posts: 97
Location: Israel
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| 13 Jul 2003 11:51 |
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Hi
Some time you get fail  from the norton from few case:
1. a broken installation - so you need uninstall all norton,
see in the add/remuve programs of the xp for other additional norton
prog that be remove like regitery,liveupdate, etc...
2. virus  - if a virus is in your system the norton will fail work, you can't install it ok,
to resolve the problem is recommended to make a virus search of the
hd from anoter computer with last ver of norton when you add your hd
to this computer if you know how.
and also do line 1 to remuve all norton.
3. some time specific ver of internetexploere and msn make problem to the norton.
* if you get an eror code from the norton ,you can see in the site of norton
the cause of that problem
- the most popular crash are option 2. and after option 1.
Best regards. 
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mayyan
Joined: 18 Aug 2001
Posts: 273
Helped: 7
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| 13 Jul 2003 12:45 |
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for system scan you can also go to the norton web site:
http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
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room4139
Joined: 29 Aug 2003
Posts: 11
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| 29 Aug 2003 19:57 |
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| license id only valid for 1 year
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E-design
Joined: 01 Jun 2002
Posts: 782
Helped: 58
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| 29 Aug 2003 20:41 |
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| After uninstalling also run sysclean.exe that is one of the files on the 2003 CD. This will make sure nothing is left behind to prevent a possible problem when trying to reinstall
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